Mental health support services
In an emergency call 000 or visit your local emergency department.
There are many mental health and related support services available in Western Australia and throughout Australia, finding the right service for you can make a difference.
The following is a list of support services that are referred to in this website, covering a variety of support options.
For additional support services not referred to here, go to the Mental Health Commission website.
Please note that listing of these services does not imply endorsement.
If you’re looking for support lines or online chat services, go to emergency and support lines. They are there to listen, provide advice, information and referrals.
beyondblue
Telephone: 1300 224 636
Available: 24/7
Website: beyondblue.org.au
Online chat: 3pm-12am (AEST) 7 days a week
Provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live and will support people in the right direction to seek further help.
Crisis Care Helpline
Telephone: (08) 9223 1111
Available: 24/7
Crisis Care is a telephone information and counselling service for people in crisis needing urgent help. It’s a Government of Western Australia, Department of Communities Child Protection and Family Support service.
Head to Health
Website: headtohealth.gov.au
Online chat
Head to Health is an Australian Department of Health website providing information, resources, and services for those wanting to improve their overall sense of wellbeing, or need help with something that is concerning them, or for those helping someone they care about.
HelpingMinds (formerly Arafmi)
Telephone: (08) 9427 7100 or 1800 811 747 (Regional Free Call)
Website: helpingminds.org.au
Email: info@helpingminds.org.au
HelpingMinds offers free and confidential support to the family and friends of people living with mental health challenges, across Western Australia. Previously known as ARAFMI, we have been around for more than forty years. When someone close to you changes because of mental ill-health you may feel a mix of emotions, including anger, loss and sadness. This can be a difficult and isolating experience. It’s normal to have questions around how you can best support the person you care for. We are here to help.
HelpingMinds offers the following services:
- Assistance and support through the NDIS
- Counselling and support groups for family and friends of people living with mental illness
- Phone counselling for people in regional and remote WA on 1800 811 747
- Early intervention programs for children and young people (City of Swan, Geraldton, Carnarvon, Broome)
- Mental health programs for schools and the community
- In-school counselling for students aged 8-17
- Helping family and friends to understand their rights and have their voice heard.
Here For You
Telephone: 1800here4u (1800 437 348)
Available: 7am - 10pm everyday (AWST)
Website: www.mhc.wa.gov.au/here4u
Email: hereforyou@mhc.wa.gov.au
Here For You is a statewide confidential, non-judgemental, telephone service for Western Australians concerned about their own or another person's alcohol and other drug use and/or mental health issues.
'Here For You' counsellors and peer practitioners can:
- Listen to what is going on for you and/or the person you care about;
- provide emotional support;
- provide information about alcohol and other drug use, mental health and wellbeing;
- explore coping and relapse prevention strategies; and
- discuss options and offer information about local services.
Lifeline
Telephone: 13 11 14
Available: 24/7
Website: lifelinewa.org.au/
Online chat: 7pm-4am, daily (AEST)
Lifeline WA provides all Western Australians experiencing a personal crisis or thinking about suicide with access to 24 hour crisis support.
Mental Health Emergency Response Line (MHERL)
Telephone: 1300 555 788 (Perth Metro Residents); 1800 676 822 (Peel Residents)
Available: 24/7
Website: nmahsmh.health.wa.gov.au/emergency/
For anyone in a mental health emergency in the community – including individuals, families/carers, members of the general public or health professionals.
Clinicians at MHERL provide assessment, specialist intervention and support for people experiencing a mental health emergency and if required, referral to a local mental health service.
Mental Illness Fellowship WA (MIFWA)
Telephone: 9237 8900
Available: 9.00am-5.00pm, Monday-Friday
Email: info@mifwa.org.au
MIFWA is a not for profit organisation dedicated to providing information and a comprehensive and integrated range of support services to people with mental illness as well as their carers, families and friends who have an interest in caring for a person with a mental illness.
Practitioner Online Referral Treatment Service (PORTS)
Telephone: 1800 176 787
Available: Monday-Friday, 9.00am-5.00pm (except Public Holidays)
Website: ports.org.au/for-patients
PORTS is a virtual mental health service for people in WA. PORTS supports GPs and other health professionals to refer their patients to get expert assessment and treatment for symptoms of low mood, depression, stress, anxiety and substance use problems. PORTS services are available to residents of WA aged 16 years and older, low-income, and have been referred by a GP or another health professional.
RUAH Community Services
Telephone: 13 RUAH (13 7824)
Available: Online 24 hour support
Email: connecting@ruah.org.au
Website: ruah.org.au
Provides information to help with recovery and promote mental health and wellbeing.
Samaritans Crisis Support
Telephone: 135 247
Available: 24/7
Samaritans is a not for profit organisation working on reducing the suicide rate and promoting the importance of mental health. They provide 24/7 anonymous crisis support services in Australia.
SANE Australia
Phone: Helpline 1800 18 7263
Available: weekdays, 10am-10pm AEST)
Helpline email: helpline@sane.org
Website: sane.org
Helpline chat: Chat online with a mental health professional (weekdays 10am-10pm AEST)
SANE forums: Online Forums for information and support. Anonymous and moderated 24/7.
The SANE Help Centre provides the information, guidance, and referrals you need to manage mental health concerns. SANE is a national charity helping all Australians affected by mental illness.
Suicide Call Back Service
Telephone: 1300 659 467
Available: 24/7 across Australia
Website: suicidecallbackservice.org.au
The Suicide Call Back Service is a 24-hour, nationwide service that provides telephone and online counselling to people 15 years and over who fit one of the following categories:
- People who are suicidal
- People caring for someone who is suicidal
- People bereaved by suicide
- Health professionals supporting people affected by suicide.
The Suicide Call Back Service is especially suited to people who are geographically or emotionally isolated.
Your Health in Mind
Website: yourhealthinmind.org
This website allows you to search for a psychiatrist in your area and provides expert information about mental health issues, treatments, psychiatrists, and how to get help.
You can find out:
- the difference between a psychiatrist and a psychologist
- what psychiatrists do and how they can help with mental health issues
- what happens when you visit a psychiatrist
- how to find and get in touch with a psychiatrist.
This site is produced by the Royal Australian and New Zealand College of Psychiatrists (RANZCP).
1800 Respect
Telephone: 1800 737 732
Available: 24 hours
Website: 1800respect.org.au
Chat online 24 hours
National sexual assault, domestic or family violence counselling service.
My Services
This online directory provides a tailored listing of relevant support services. It provides a directory of more than 560 public and non-government support services that are available across metropolitan and regional Western Australia.
Website: https://myservices.org.au/
Amity Health
Website: www.amityhealth.com.au/mental-health-portal
The WA Primary Health Alliance (WAPHA) has commissioned Amity Health to provide the new Integrated Primary Mental Health Care program across the Wheatbelt and the Great Southern.
Eligibility for Service:
1. Financial Hardship – Health Care Card not needed
2. Experiencing a mild to moderate mental health issues
3. Has a severe and persistent mental health issue, but not currently in crisis or in need of urgent assistance
4. Lives in a remote area where alternative services are unavailable (such as Better Access).
Amity Health will accept any GP referrals in writing.
headspace Bunbury
Telephone: (08) 6164 0680
Available 8.30am - 4.30pm Monday to Friday
headspace Bunbury can help young people aged 12-25 going through a tough time.
Mates in Construction
Telephone: National Helpline 1300 642 111
MATES In Construction is an industry-led approach to an industry problem helping construction workers on the ground, in their workplaces, to seek help and get better.
They provide suicide intervention support and mental health awareness training to construction workers on their job site.
MATES In Construction operates a 24/7 help line.
Regional Men's Health Initiative
Telephone: (08) 9690 2277
The Regional Men's Health Initiative is comprised of a team of people who are passionate about raising awareness of men's health in regional communities. The Regional Men's Health Initiative is not a health organisation. Rather, they act as a bridge of support and education to regional men, communities and health services.
The Regional Men's Health Initiative encompasses the whole of rural and regional Western Australia encouraging men to talk about issues in their lives and identify their true mates and the people they can confide in when times get tough.
RuralLink
Telephone: Freecall 1800 552 002
Available: 4.30pm to 8.30am weeknights and 24 hours on weekends and public holidays. During business hours you will be connected to your local community mental health clinic.
RuralLink is a specialist after hours mental health telephone service for people in rural and regional Western Australia experiencing a mental health crisis. The support line can assist:
- individuals who feel they need urgent assistance
- families and carers
- members of the community
- health professionals
- community welfare service providers.
360 Health & Community - Geraldton
Telephone: (08) 9960 6800
Available 4.30pm - 8.30am Monday to Friday.
Services include:
• Care Management
• Partners in Recovery
• Psychology
• Suicide Prevention
Wheatbelt Mental Health Service
Telephone: (08) 9621 0999
Available 8.30am - 4.30pm Monday to Friday.
This service provides comprehensive assessment and treatment for people with mental health problems residing in the Wheatbelt.
Offices are located in Northam, Narrogin, Merredin and Gingin.
Women’s Council for Domestic and Family Violence Services – Rural and Remote Women’s Refuges
Website: womenscouncil.com.au/rural--remote-refuges
The Women's Council for Domestic and Family Violence Services (WCDFVS) is a state-wide peak organisation committed to improving the status of women and children in society. We seek to ensure that all women and children live free of domestic and family violence.
MensLine Australia
Telephone: 1300 78 99 78
Website: www.mensline.org.au
Online Chat
Video Chat
Email: talkitover@mensline.org.au
MensLine Australia is the national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues.
MensLine Australia provides:
- A safe and private place to talk about concerns
- Confidential, anonymous and non-judgmental support
- Coaching and practical strategies for managing personal relationship concerns
- Relevant information and links to other appropriate services and programs as required
- Callers have access to 24-hour support, anywhere anytime.
MensLine professional counsellors are experts in men’s mental health, anger management, family violence (using and experiencing), substance abuse, healthy relationships and integrated wellbeing.
PANDA
Telephone: 1300 726 306
Website: www.panda.org.au/
Available: Monday to Friday 9:00am - 7:30pm AEST/AEDT
Email: support@panda.org.au
PANDA is driven by the lived experience of people affected by perinatal anxiety and depression. PANDA responds to the needs of families across Australia who are expecting a baby or in the first year after the baby’s birth, from major cities to rural and remote areas. The Helpline offers support, information, counselling and referral to expecting and new mothers and fathers and their families and friends. Our team also provides health professionals.
Men's Sheds
Men’s Sheds provide a safe, welcoming, and encouraging space for men to work on their projects, learn new skills and develop valuable friendships.
Website: mensshedswa.org.au
Dads in Distress
Telephone: 1300 853 437
Available: 8.30am - 5pm AEST Monday to Saturday
Website: parentsbeyondbreakup.com/dids/
Online Meetings, in-person groups
Generalist counselling supporting Dads experiencing trauma through family breakdown and separation anxiety.
MATES (helpline)
Telephone: 1300 642 111
Available: 24/7
Website: mates.org.au
MATES in Construction provide suicide prevention through community development programs on sites, and by supporting workers in need through case management and a 24/7 help line. Through their case management support service, qualified case managers assist troubled workers with an effective plan to address their issues.
They do not provide any service other than connecting the worker to appropriate services in their industry and region. They also follow-up with the worker to ensure the help they received was effective.
PANDA
Telephone: 1300 726 306
Website: www.panda.org.au/
Available: Monday to Friday 9:00am - 7:30pm AEST/AEDT
Email: support@panda.org.au
PANDA is driven by the lived experience of people affected by perinatal anxiety and depression. PANDA responds to the needs of families across Australia who are expecting a baby or in the first year after the baby’s birth, from major cities to rural and remote areas. The Helpline offers support, information, counselling and referral to expecting and new mothers and fathers and their families and friends. Our team also provides health professionals.
Women’s Council for Domestic and Family Violence Services
Telephone: (08) 9420 7264
Available: Monday-Friday 9.00am-4.30pm, closed on Saturdays, Sundays and Public Holidays
Website: womenscouncil.com.au
The Women's Council for Domestic and Family Violence Services (WCDFVS) is a state-wide peak organisation committed to improving the status of women and children in society. We seek to ensure that all women and children live free of domestic and family violence.
Specialist Aboriginal Mental Health Service (SAMHS) Metropolitan
Telephone: (08) 9235 2400
Email: SAMHSM@health.wa.gov.au
Website: nmahsmh.health.wa.gov.au/services/statewide_simhs.cfm
Supports both Aboriginal consumers and carers in accessing mainstream mental health services, and in better meeting the needs of Aboriginal people.
Wungening Aboriginal Corporation
Telephone: 9221 1411
Website: http://www.wungening.com.au
Wungening Aboriginal Corporation is an Aboriginal Community Controlled Organisation which provides culturally secure, confidential and free of charge alcohol and drug services to Aboriginal people in the Perth metropolitan area.
Brother to Brother (helpline)
Telephone:1800 435 799 (24/7)
Website: https://bit.ly/3Dib3fu
A hotline to support Aboriginal men in need of a yarn. The hotline is staffed entirely by Aboriginal men—including Elders—all of whom have relevant lived experience and expertise.
Moorditj Yarning
Telephone: 1300 364 277
Website: https://bit.ly/3kBDXQo
First Nations Mob Peer Support. A space and opportunity to talk about what is on your mind.
Derbarl Yerrigan Health Service Inc.
Telephone: 9421 3888
Website: https://bit.ly/3otatoV
Address: 156 Wittenoom Street, East Perth WA 6004
DYHSAC offers a confidential and professional counselling service that supports those who identify as being aboriginal the opportunity to work through their challenges. These challenges may include trauma, anxiety and depression. Many of our clients have experienced trauma through the influence of colonisation. This has an impact on many aspects of people’s lives, further contributing to psychological difficulties, substance use, domestic violence, a sense of low self-worth, challenges with employment and education and sometimes sexual abuse.
The role of the counsellor varies from having a good yarn to providing more specific therapies for each client. These include psychodynamic, cognitive- behavioural and comprehensive EMDR treatment (Eye Movement Desensitization and Reprocessing Therapy).
13 Yarn
Telephone: 13 92 76 (24/7)
Website: 13yarn.org.au
13 Yarn (Call 13 92 76) offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week.
Living Proud
Telephone: (08) 9486 9855
Email: admin@livingproud.org.au
Website: livingproud.org.au
Living Proud is WA’s main LGBTI community service, providing services to the gay, lesbian, bisexual, trans* and intersex communities, including a peer counselling phone line, health and wellbeing initiatives and community capacity building. They also offer a number of training options for professionals and workplaces.
QLife
Telephone: 1800 184 527
Website: qlife.org.au - online chat avaliable
QLife is a nationally-oriented counselling and referral service for Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people.
WAAC
Address: 664 Murray St, West Perth, WA, 6005
Telephone: 08 9482 0000
Country Callers: 1800 671 130
Email: hello@waac.com.au
Website: www.waac.com.au
WAAC (formerly WA AIDS Council) provides a broad range of sexual health and support services, including counselling and support for people living with HIV, testing and sexual health services for LGBTQIA+ people, peer mentoring, education and training, social support for LGBTQIA+ young people, harm reduction services for people who inject drugs, resources and much more.
The Freedom Centre
Address: 93 Brisbane St, Perth, WA, 6000
Telephone: 08 9228 0354
Email: info@freedom.org.au
Website: https://www.freedom.org.au/
The Freedom Centre provides safe social spaces, peer support, information and referral for young gay, lesbian, bisexual, trans, intersex, queer and questioning young people under age 26 in Perth. They host drop in spaces which are safe spaces to hang out, have fun, meet other young people who are Lesbian, Gay, Bisexual, Trans, Intersex, Queer, Questioning (and otherwise diverse in their sexuality and/or gender) and get peer-support and any information you may need.
TransFolk of WA
Email: admin@transfolkofwa.org
Website: transfolkofwa.org
TransFolk of WA is a support service for all transgender people and their loved ones in Western Australia. The organisation provides accessible safe spaces where members can expect dynamic peer support. TransFolk WA is run by a team of dedicated volunteers.
Kids Helpline
Telephone: 1800 551 800 (free call)
Available: 24/7
Website: kidshelpline.com.au
WebChat and Email Counselling
Kids Helpline is a free, 24/7 phone and online counselling service for young people aged 5 to 25.
Headspace
Website: www.headspace.org.au
Headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services.
Headspace services include:
- headspace centres (located in metropolitan and regional areas across Australia)
- eheadspace (online and phone counselling service)
- headspace School Support (a suicide post-vention program for schools)
- digital Work and Study Service
- the National Telehealth Service.
Information and services for young people, their families and friends as well as health professionals can be accessed through this website.
Children of Parents with a Mental Illness (COPMI)
Website: copmi.net.au
The COPMI (Children of Parents with a Mental Illness) national initiative develops information for parents, their family and friends in support of these kids and young people. The website information complements online training courses developed by COPMI for professionals to support families either individually or through community services and programs.
ReachOut
Website: reachout.com
ReachOut is an Australian online mental health organisation for young people and their parents, providing practical support, tools and tips to help young people get through anything from everyday issues to tough times – and the information they offer parents makes it easier for them to help their teenagers, too.
Youth Friendly Doctor
Website: amawa.com.au/public-community-health/in-the-community/youth-friendly-doctor/
The Youth Friendly Doctor program was developed in consultation with doctors and other health professionals and increases the skills of GPs in several youth health issues:
- Connecting with Young People
- Young People, Ethics and the Law
- Alcohol and Other Drugs
- Sexual Health
- Mental Health
- Eating Disorders and Obesity
Youth Friendly Doctors are able to communicate more effectively with young people and break down many of the barriers young people face in health care. This website provides a list of Youth Friendly Doctors throughout Western Australia.
Youth Focus
Phone: 08 6266 4333
Website: youthfocus.com.au
Youth Focus works with young people aged 12-25 to help them overcome issues associated with depression, anxiety, self-harm and suicidal thoughts through the provision of free, unlimited and professional face-to-face individual counselling and other mental health services.
ASeTTS
ASeTTS provides specialised counselling services to adults, adolescents and children with a refugee-type background that have experienced torture or trauma.
All ASeTTS services are free for clients, including interpreters as required. (no-Medicare required).
Telephone: 9277 2700
Website: https://bit.ly/3csf05D
Multicultural Futures
Free counselling for individuals from a migrant and refugee background. They also provide mental health advocacy, information, and referrals. This is a metro-wide service, both outreach and in-house. (no-Medicare required).
Telephone: (08) 9336 8282
Website: https://bit.ly/3owZUBl
Life Without Barriers
Available to people from culturally and linguistically diverse (CALD) backgrounds who are 12+ years old with mild to moderate psychological distress. Clients can receive short-term free and confidential (up to 10 sessions) culturally appropriate and evidence based psychological counselling.
Individuals must not currently hold refugee or asylum seeker status.
Telephone: 0418 724 549
Website: https://bit.ly/3kBYowm
Email: CaldPsychService@lwb.org.au
Ishar
Ishar provides free counselling sessions where women can discuss any issues regarding sexual health, becoming a mother, being carer, reproductive health and dietary advice. Psychological therapy and counselling provided by trained clinical psychologists with a wealth of experience and knowledge in the trans-cultural mental health field.
Ishar welcomes anyone who identifies as a woman and anyone who was assigned female identity at birth.
Telephone: (08) 9345 5335
Website: https://bit.ly/3ottB6b
Email: info@ishar.org.au
Translating and Interpreting Service (TSI)
Free Language Translation Support - they can connect you to health and medical services in over 26 languages.
Telephone: 13 14 50 (24/7)
Website: https://bit.ly/3nfPcji
Department of Communities Child Protection and Family Support
Telephone: (08) 9222 2555 or 1800 622 258 (Country free call)
Website: dcp.wa.gov.au
Child Protection and Family Support protects and cares for Western Australian children and young people who are in need, and supports families and individuals who are at risk or in crisis.
The Department provides and funds a range of child safety and family support services throughout the state including mandatory reporting investigations and training, Working with Children Checks, fostering and adoption services, counselling and outreach programs, crisis accommodation, homelessness services, and emergency services support.
Ngala Parenting Line
Telephone: 9368 9368 or 1800 111 546 (country callers)
Available: 8.00am-8.00pm, 7 days a week for families of children aged 0 to 18
Website: ngala.com.au
Ngala is a provider of Early Parenting and Early Childhood services with a passion for supporting and guiding families and young children through the journey of parenting. Their services are available for families with young children who work or reside in Western Australia and their online information is available to everyone.
ReachOut
Website: reachout.com
ReachOut is an Australian online mental health organisation for young people and their parents, providing practical support, tools and tips to help young people get through anything from everyday issues to tough times – and the information they offer parents makes it easier for them to help their teenagers, too.
Relationships Australia (WA)
Telephone: 1300 364 277 for nearest branch.
Counselling: (08) 6164 0190
Website: relationshipswa.org.au
Relationships Australia (WA) promote healthy relationships in all areas and all stages of life. They offer counselling for couples, families and individuals; family dispute resolution; education courses and one-day seminars; professional development and employee assistance programs.
Triple P – Positive Parenting Program
Website: triplep-parenting.net.au/au-uken/find-help/find-a-provider/
Triple P is a parenting program that provides programs such as single visit consultations, public seminars, group courses or private sessions.
Youth Friendly Doctor
Website: amawa.com.au/public-community-health/in-the-community/youth-friendly-doctor/
The Youth Friendly Doctor program was developed in consultation with doctors and other health professionals and increases the skills of GPs in several youth health issues:
- Connecting with Young People
- Young People, Ethics and the Law
- Alcohol and Other Drugs
- Sexual Health
- Mental Health
- Eating Disorders and Obesity
Youth Friendly Doctors are able to communicate more effectively with young people and break down many of the barriers young people face in health care. This website provides a list of Youth Friendly Doctors throughout Western Australia.
1800 Respect
Telephone: 1800 737 732
Available: 24 hours
Website: 1800respect.org.au
Chat online 24 hours
National sexual assault, domestic or family violence counselling service.
Active Response Bereavement Outreach (ARBOR)
Telephone: 1300 11 44 46 (to arrange an appointment)
Available: Monday-Friday 9.00am-4.30pm
Email: arbor@anglicarewa.org.au
Website: anglicarewa.org.au/relationships/suicide-prevention-postvention/arbor/
ARBOR offers free short-medium term counselling, referral, volunteer peer support and support groups to people who have lost loved ones to suicide in WA.
Carers Australia WA
Telephone: 1800 Carers (1300 227 377) (free call)
Available: 8.30am – 4.30pm
Counselling Line: 1800 007 332 (free call)
Available: 8.30am – 7.30pm
Email: info@carerswa.asn.au
Website: carerswa.asn.au
Carers WA aims to enhance and promote carers health and wellbeing by focusing on their emotional and social support needs.
Their services include the provision of specialist information and advice, resources, carer support through counselling, education / training, social support and carer advocacy and representation.
Carer Gateway
Telephone: 1800 422 737 (free call)
Available: Monday to Friday 8.00am-6.00pm
Website: carergateway.gov.au
Carer Gateway is a national online and phone service that provides practical information and resources to support carers. The interactive service finder helps carers connect to local support services.
HelpingMinds (formerly Arafmi)
Telephone: (08) 9427 7100
or 1800 811 747 (Regional Free Call)
Website: helpingminds.org.au
Email: info@helpingminds.org.au
HelpingMinds provides support to anyone that is experiencing mental health distress. This includes both the person that is experiencing mental health issues as well as their family and friends who are providing support both emotionally or practically. We understand that talking to someone can be very difficult, but we are here to listen and to provide you with practical supports that will help find the best solution for all of you. We support children, young people, adults and families across the whole of Perth and Regional WA. The majority of our services are free of charge and focus on: advocacy, understanding the mental health system, education, counselling and support, school holiday programs and respite.
Alcohol and Drug Support Line
Telephone: (08) 9442 5000 or Country Toll-free: 1800 198 024
Available: 24/7
Email: alcoholdrugsupport@mhc.wa.gov.au
Web: alcoholdrugsupport.mhc.wa.gov.au
Live Chat
The Alcohol and Drug Support Line is a free, confidential, non-judgmental telephone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use. The service is available 24/7 via phone.
Parent and Family Drug Support Line
Telephone: (08) 9442 5050 or Country Toll-free:1800 653 203
Available: 24/7
Email: alcoholdrugsupport@mhc.wa.gov.au
Website: alcoholdrugsupport.mhc.wa.gov.au
Live Chat
The Parent and Family Drug Support Line is a free, confidential, non-judgmental telephone counselling, information and referral service for families and carers concerned about a loved one’s alcohol or drug use. Professional counsellors are available via phone 24/7.
In addition to professional counsellors, the Parent and Family Drug Support Line has a network of trained parent volunteers who have experienced their own child’s alcohol or drug use. Parent volunteers area available via phone between 8:00am and 10:00pm each day.
Quitline
Telephone: 137848
Available: Monday to Friday 7am-8pm AWST and Saturday 12.30pm - 3.30pm AWST.
Website: www.makesmokinghistory.org.au
Quitline is a confidential telephone advice and information service for people who want to quit smoking. For the cost of a local call (except mobile phones), a trained advisor can help you to plan and develop strategies to quit smoking and stay stopped.
Wungening Aboriginal Corporation
Telephone: 9221 1411
Website: http://www.wungening.com.au
Wungening Aboriginal Corporation is an Aboriginal Community Controlled Organisation which provides culturally secure, confidential and free of charge alcohol and drug services to Aboriginal people in the Perth metropolitan area.
Eating Disorders
The Butterfly Foundation
Telephone: 1800 ED HOPE (1800 33 4673)
Available: 8.00am to 9.00pm (AEST), 7 days a week
Website: thebutterflyfoundation.org.au
Online chat and email
The Butterfly Foundation is Australia’s national eating disorders support service. Their counsellors are experienced and professionally trained in supporting those affected by an eating disorder. They offer a multitude of services and programs that provide support, treatment, prevention, early intervention, education and training.
Post-Traumatic Stress Disorder
Broadening Horizon
Website: www.broadening-horizons.com.au/
Phone: 0417 997 016
Provides Counselling, WA and Hills: Marriage, Family Imago Therapy, Trauma Healing, & De-stress Retreats in Perth Western Australia. There are a community-based support group for people recovering from traumatic stress. For more information visit their website or contact 0417 997 016.
Alongside
Website: http://www.alongside.org.au/
Email: hello@alongside.org.au
Alongside is a not-for-profit organisation providing education, support, PTSD services and a strong community for partners and families of Defence and Emergency Services personnel from recruitment through to discharge and beyond. Alongside host fortnightly Reach Out groups across Australia, providing a strong community for partners and families of Defence and Emergency Services personnel. To contact Alongside or to locate a Reach Out group in your area, please contact: hello@alongside.org.au
The Australian Pain Management Association
Telephone: 1300 340 357
Website: www.painmanagement.org.au
For the cost of a local call you can talk to a volunteer who lives (or have previously lived) with chronic pain themselves, and provide you with support and information so you don’t feel alone. This service is available from 7am to 7pm (AEST time) from Monday to Friday. Outside of these hours callers reach a voice-mail service and can leave a message. A return call will be made within 24 hours.
Black Swan Health Limited
Website: www.blackswanhealth.com.au
A not-for-profit primary healthcare organisation delivering tailored health, mental health and wellbeing services that are high quality, evidence-based, safe and aim to achieve positive outcomes for its clients in the Perth Metropolitan region.
Black Swan Health’s Persistent Pain Program - Turning pain into Gain is a community based multidisciplinary initiative that educates and empowers people living with persistent pain to better understand their condition. It teaches strategies for active self-management and offers the most up-to-date information on persistent pain from experienced health professionals.
To find out about eligibility and referral click here.
Headsup
Email: headsup@beyondblue.org.au
Website: headsup.org.au
Heads Up is all about giving individuals and businesses the tools to create more mentally healthy workplaces. Developed by the Mentally Healthy Workplace Alliance and Beyondblue, the website provides a wide range of resources, information and advice for individuals and organisations – all of which are designed to offer simple, practical and, importantly, achievable guidance.
Thrive at Work
Website: https://www.thriveatwork.org.au/
Thrive at Work is a world-first well-being initiative centred on designing work that helps employees, organisations and industry to thrive.
Led by the Future of Work Institute at Curtin University, Thrive at Work has been developed with leading mental health bodies – for and with, businesses.
SANE AUSTRALIA
Website: www.sane.org
SANE Australia provides useful information and a guide on mental health in the workplace, including getting back to work when you have a mental health issue and ways managers and employees can take action to support a mentally healthy workplace.
Consumer Credit Legal Service WA
Telephone:(08) 9221 7066 (Free advice line)
Available: 9.00am – 4.00pm Monday-Friday (excluding public holidays)
Website: cclswa.org.au
Consumer Credit Legal Service (WA) Inc. (CCLSWA) is a not-for-profit charitable organisation which provides free and confidential legal advice and representation to consumers in WA in the areas of credit, banking and finance. CCLSWA also takes an active role in community legal education, law reform and policy issues affecting consumers.
Department of Human Services (Centrelink, Medicare and Child Support)
Website: humanservices.gov.au
The Australian Government Department of Human Services is responsible for the development of service delivery policy and provides social, health and other payments and services. They offer a range of health, social and welfare payments and services through centrelink, medicare and child support programs.
Health and Disability Services Complaints Office
Telephone: (08) 6551 7600, or country freecall 1800 813 583
Available: 8.30am-4.30pm, Monday-Friday
Website: hadsco.wa.gov.au
The Health and Disability Services Complaints Office’s (HaDSCO) complaints resolution service is free, impartial and confidential resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories. It encourages parties to discuss complaints and works towards mutually agreed outcomes.
Mental Health Advocacy Service (WA)
Telephone: (08) 6234 6300 or 1800 999 057 (freecall from a landline).
Email: contactus@mhas.wa.gov.au
Website: mhas.wa.gov.au
A free independent state-wide service helping people with a mental illness know and protect their rights. They advocate according to your wishes, ensuring all users are informed of their rights, their rights are observed and their wishes made known.
Mental Health Law Centre (WA)
Telephone: (08) 9328 8012 or 1800 620 285 (freecall from a landline)
Available: 8.30am-4.30pm, Monday to Friday (except public holidays)
Email: office@mhlcwa.org.au
Website: mhlcwa.org.au
The Mental health Law Centre of Western Australia is a statewide community legal centre providing free legal advice and representation to people who experience a mental health issues.
Free legal advice and representation provided on matters covered by the Mental Health Act 2014 and legal help in other areas of law, particularly criminal, guardianship & administration and criminal injuries compensation
Legal Aid WA
Telephone: 1300 650 579
Available: 9.00am-4.00pm Monday-Friday (except Public Holidays)
Website: legalaid.wa.gov.au
Legal Aid WA assesses and identifies the service which best suits an individual’s needs. An eligibility criteria needs to be meet if ongoing help from a lawyer is required.
Healthdirect Australia
Telephone: 1800 022 222
Available: 24 hours for free health advice and information.
Website: healthdirect.gov.au
Healthdirect Australia is a national, government-owned, not-for-profit organisation helping Australians manage their health and wellbeing for over a decade through a range of different information and advice services.
Health Consumers' Council (WA)
Telephone: (08) 9221 3422 or 1800 620 780 (free call)
Email: info@hconc.org.au
Website: hconc.org.au
Advocates for consumers to help navigate the health system and help you to understand and support your healthcare rights. The advocates can help you find and access health services and assist you in providing feedback about your health experience. This free service is available to anyone in WA.
Consumers of Mental Health WA (CoMHWA)
CoMHWA is the independent, state-wide, peak body for people with lived/living experience of mental health issues (consumers).
Website: https://bit.ly/3nbmRdL
CoMHWA's Peer Pathways (helpline) https://bit.ly/30v3L9R
Content last updated: 14 July 2020