Want to talk to someone now? Emergency and support lines

Mental Health Emergency Response Line (MHERL)

Lifeline: 13 11 14
Mensline: 1300 789 978
beyondblue: 1300 224 636
Kids Helpline: 1800 551 800
Rurallink: 1800 522 002


It is important to seek professional help for a mental health issue if you want or feel like you need to.

If COVID-19 is making you feel overwhelmed, it’s important to talk to people you trust about how you are feeling. If you can’t see people in person, you can still talk to your family and friends via social media or on the phone. It is also okay to seek professional support if you need to.

Support Lines 


HelpingMinds provides free support to the family and friends of people living with mental health issues or conditions across Western Australia. You can access three free phone or video counselling sessions with a mental health professional, without the need for a GP referral. They also offer support groups, workshops and peer support.

Appointments can be made between 8.30am-4.30pm Mon to Fri. Phone and video counselling appointments are available between 7am and 7pm. 

Telephone: 1800 811 747

Website: https://helpingminds.org.au/adults-families/

COVID-19 support line for senior Australians

A free support line is available to support the mental health of senior Australians, their families and carers impacted by COVID-19.

Telephone: 1800 171 866

The support line will operate Monday to Friday, except public holidays, from 8.30 am to 6 pm.


Lifeline WA provides all Western Australians experiencing a personal crisis or thinking about suicide with access to 24-hour crisis support.

Telephone: 13 11 14

Available: 24/7

Website: lifelinewa.org.au/

Online chat: 7pm-midnight (AEDT) 7 days a week

Text chat: 12pm-midnight (AEDT) 7 days a week

Beyond Blue

Beyond Blue provide information and support to help everyone in Australia achieve their best possible mental health. Whatever your age and wherever you live, Beyond Blue will support you in the right direction to seek further help.

Telephone: 1300 224 636

Available: 24/7

Website: beyondblue.org.au

Online chat: 1pm-12am, (AEST) 7 days a week


MindSpot provides online information for Australian adults who are experiencing difficulties with anxiety, stress, depression and low mood. They offer a free online self-assessment tool and treatment courses to assist you on how to maintain positive health and wellbeing during the COVID-19 pandemic.

Telephone: 1800 61 44 34

Website: mindspot.org.au

Kids Helpline

Kids Helpline is a free, confidential 24/7 online and phone counselling service for young people aged 5 to 25 years. Qualified counsellors are available via WebChat, phone, or email at any time for any reason.

You can discuss anything with Kids Helpline e.g. issues with friends, family, relationships, sexuality, health and safety, if you are feeling sad or worried.

Telephone: 1800 55 1800

Available: 24/7

Website: kidshelpline.com.au  

Online chat available: 24/7

Alcohol and Drug Support Line

The Alcohol and Drug Support Line is a confidential, non-judgmental telephone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use. The service is available 24/7 via phone. 

Phone: (08) 9442 5000

Country Toll-free: 1800 198 024

Email: alcoholdrugsupport@mhc.wa.gov.au

Web: alcoholdrugsupport.mhc.wa.gov.au  

Parent and Family Drug Support Line

The Parent and Family Drug Support Line is a confidential, non-judgmental telephone counselling, information and referral service for families and carers concerned about a loved one’s alcohol or drug use. Professional counsellors are available via phone 24/7.

In addition to professional counsellors, the Parent and Family Drug Support Line has a network of trained parent volunteers who have experienced their own child’s alcohol or drug use. Parent volunteers are available via phone between 8:00am and 10:00pm each day.

Phone: (08) 9442 5050

Country Toll-free:1800 653 203

Email: alcoholdrugsupport@mhc.wa.gov.au

Web: alcoholdrugsupport.mhc.wa.gov.au 

Support Services 

Contact your GP - Your doctor (GP) is often a good place to start for most mental health issues, as they can make a diagnosis, provide treatment or refer you to other mental health services if needed.

Your GP may be available for phone or online appointments. 

My Services

This online directory provides a tailored listing of relevant support services. It provides a directory of more than 560 public and non-government support services that are available across metropolitan and regional Western Australia.

Website: myservices.org.au


Content last updated: 15 December 2021

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