Want to talk to someone now? Emergency and support lines

Mental Health Emergency Response Line (MHERL)

Lifeline: 13 11 14
Mensline: 1300 789 978
beyondblue: 1300 224 636
Kids Helpline: 1800 551 800
Rurallink: 1800 522 002


Seek professional help for a mental health issue if required 

If COVID-19 is making you feel overwhelmed, particularly if you have experienced mental health issues before, it’s important to talk to people you trust about how you are feeling even if you are in self-isolation. You can still talk to your family and friends via social media or on the phone. It is okay to seek professional support if you need to.

Support Lines 

Coronavirus Mental Wellbeing Support Service

Feeling worried or struggling to cope during the coronavirus pandemic? Beyond Blue's trained counsellors are there to support you 24/7. 

Telephone: 1800 512 348
Available: 24/7
Website: https://coronavirus.beyondblue.org.au/
Online forums: 24/7

Helping Minds

Helping Minds provides free emotional support services. You can access three free phone or video counselling sessions with a mental health professional, without the need for a GP referral.

Appointments can be made between 8.30am-4.30pm Mon to Fri. Phone and video counselling appointments are available between 7am and 7pm. 

Telephone: 1800 811 747
Website: helpingminds.com.au

COVID-19 support line for senior Australians

New free support line is now available to address the mental health of senior Australians, their families and carers impacted by the COVID-19 pandemic.

The phone line will be staffed with advisers who can offer practical help and advice.

Telephone: 1800 171 866

The support line will operate Monday to Friday, except public holidays, from 8.30 am to 6 pm.


Telephone: 13 11 14
Available: 24/7
Website: lifelinewa.org.au/
Online chat: 7pm-4am, (AEST) 7 days a week

Lifeline WA provides all Western Australians experiencing a personal crisis or thinking about suicide with access to 24 hour crisis support.


Telephone: 1300 224 636
Available: 24/7
Website: beyondblue.org.au
Online chat: 3pm-12am, (AEST) 7 days a week

Provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live and will support people in the right direction to seek further help.


Telephone: 1800 61 44 34
Website: mindspot.org.au

Mindspot provides online information about staying resilient in challenging times, a self-assessment tool  and treatment options to assist you on how to maintain positive health and wellbeing during the COVID-19 pandemic.

Click on the link to use the self assessment tool and for information on Mindspot treatment courses.

Kids Helpline

Telephone: 1800 55 1800
Available: 24/7

Website: kidshelpline.com.au  
Online chat: WebChat available 8:00am – 12:00am (AEST) 7 days a week

Kids Helpline helps kids and young people feel better, live happier and overcome challenges. 

The Kids Helpline can discuss anything with you e.g. friends, family, relationships, sexuality, health and safety, feeling sad.

Alcohol and Drug Support Line

The Alcohol and Drug Support Line is a confidential, non-judgmental telephone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use. The service is available 24/7 via phone. 

Phone: (08) 9442 5000
Country Toll-free: 1800 198 024
Email: alcoholdrugsupport@mhc.wa.gov.au
Web: alcoholdrugsupport.mhc.wa.gov.au  

Parent and Family Drug Support Line

The Parent and Family Drug Support Line is a confidential, non-judgmental telephone counselling, information and referral service for families and carers concerned about a loved one’s alcohol or drug use. Professional counsellors are available via phone 24/7.

In addition to professional counsellors, the Parent and Family Drug Support Line has a network of trained parent volunteers who have experienced their own child’s alcohol or drug use. Parent volunteers are available via phone between 8:00am and 10:00pm each day.

Phone: (08) 9442 5050
Country Toll-free:1800 653 203
Email: alcoholdrugsupport@mhc.wa.gov.au
Web: alcoholdrugsupport.mhc.wa.gov.au 

Support Services 

Contact your GP:

Your doctor (GP) is often a good place to start for most mental health issues, as they can make a diagnosis, provide treatment or refer you to other mental health services if needed.

Your GP may be available for phone or online appointments. 

My Services 

This online directory provides a tailored listing of relevant support services. It provides a directory of more than 560 public and non-government support services that are available across metropolitan and regional Western Australia.

Website: https://myservices.org.au/


Content last updated: 15 May 2020

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